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Emily O'Byrne

Service design + delivery.

Business analysiS•process + Data modelling•content strategy•employee ExperiEnce•Change Management•UX/UI design •prototyping•system and acceptance testing•agile + waterfall project management


About me.

I’m a service designer based in London. I have a particular interest in backstage, employee-facing services, and the evolving digital workplace. 

I use process and data modelling, content strategy and digital marketing techniques, as well as Design Thinking, Lean UX and agile frameworks, to deliver services that work for users as well as the business.  

I’m currently working alongside data scientists at the Department for Work and Pensions, helping to build a better benefit service for UK citizens. 

On my blog, I write about design, technology, writing and presenting, and getting things done. 

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