I'm Emily O'Byrne, and I’m a service designer based in London. I have a particular interest in backstage, employee-facing services, and the evolving digital workplace.

I use process and data modelling, content strategy and digital marketing techniques, as well as Design Thinking, Lean UX and agile frameworks, to deliver services that work for users as well as the business.

My experience includes:

Management consulting at leading professional services firms, including change management, organisation design, and full-lifecycle systems delivery.
Redesign and management of an employee communications service for a consulting business with over 3000 staff.
User-centered design and digital delivery, for retailers, non-profit and startups.

Scroll down for my portfolio. My CV is on LinkedIn.

I also take on writing and editing projects within the consulting industry.

Contact me at hello@emilyobyrne.com

Featured

B2B healthcare

Helping a sales team reorganise around their customer, to improve sales and service of their new integrated wellness products.

Process and capability mapping • Customer and employee research • Organisation design

Digital CREST

Helping a UK charity reach twice as many students with their flagship STEM awards programme.

Service blueprint • Supplier selection + management • Solution architecture • System integration + testing • User support

CREST Data Suite

Enabling a UK charity to understand their user base and grow their flagship STEM awards programme with a flexible and cost effective reporting tool.

Data modelling • Database design • Python development

WildeRooms

A pre-launch website to build an active community of users for a luxury retail startup.

Information architecture, user research, interaction design, prototyping + testing.

IBM Global Business Services

A new B2B website for a European consulting business.

User research • Content strategy • Information architecture • Prototyping + front end development (HTML, CSS)

Read + share

A more social way to read books on your Kindle app.

User research • Interaction design • Prototyping • Usability testing

Party planning site

A prototype for a party planning business, combining content, commerce, and party planning tools.

User research • Information architecture • Interaction design • Prototyping + testing

SetLister

A prototype mobile app to help musicians choose songs to play together.

User research • Prototyping • Usability testing

Hello.