I’m a service designer based in London. I have a particular interest in backstage, employee-facing services, and the evolving digital workplace.
I use process and data modelling, content strategy and digital marketing techniques, as well as Design Thinking, Lean UX and agile frameworks, to deliver services that work for users as well as the business.
I also take on writing and editing projects within the consulting industry.
On my blog, I write about design, technology, writing and presenting, and getting things done.