I’m a service designer based in London. I have a particular interest in backstage, employee-facing services, and the evolving digital workplace.
I use process and data modelling, content strategy and digital marketing techniques, as well as Design Thinking, Lean UX and agile frameworks, to deliver services that work for users as well as the business.
I’m currently working alongside data scientists at the Department for Work and Pensions, helping to build a better benefit service for UK citizens.
I still sometimes take on writing and editing projects within the consulting industry - please get in touch to check my availability.
On my blog, I write about design, technology, writing and presenting, and getting things done.